WAZZUP Help

Integration status “Connection error”

“Connection error” appears when our service cannot access CRM. This happens due to a change in access rights or password, CRM update or manual deletion of our widget.

To get Wazzup up and running again, reinstall the integration.

Delete integration from your Wazzup dashboard

  1. Go to ” Settings”  in the upper-left corner → “Integrations”.
  2. Select the desired integration → “Delete”.

Now delete the integration from your CRM:

amoCRM

  1. Go to “Settings”  on the left panel → “Integrations”.
  2. Click on “WhatsApp and Instagram for amoCRM” → “Uninstall”.

Now reconnect the integration.

Bitrix24

  1. Go to “Applications “on the left panel → “Installed” on the top panel.
  2. Click “Delete” to the right of Wazzup → “Delete”.

Now reconnect the integration.

Zoho

  1. Go to “Settings”  in the upper-right corner → “Marketplace” → “All”.
  2. Select “Installed” from the top menu → “Uninstall” under “Wazzup” → “Ok”.

Now reconnect the integration.

PlanFix

  1. Open “Settings”  in the upper-right menu → “Account management”.
  2. Select “Integrations” in the left panel → “Messengers”.
  3. Click on “WhatsApp” → the slider under “WZ”.

Now reconnect the integration.

Megaplan

  1. Open “Settings”  in the top menu → “Personal settings”.
  2. Select “Integration” from the top menu → “Integration with WhatsApp” on the left panel.
  3. Click “Reset”.

Now reconnect the integration.

EnvyCRM

  1. Go to “Settings”  on the left panel → “Integration”.
  2. Select “Social networks and messengers” in the top menu → “Disable” under “Wazzup”.

Now reconnect the integration.