All correspondence is conducted through the Wazzup chat. When you go to the chat through the button in the upper right corner, a window with all the dialogs will open. Here you can correspond with clients with whom a dialogue has been created.
When you go to the chat by clicking the “Start chat” button on the right panel from the contact or deal card, only dialogs with contacts from this deal will be displayed in the chat.
Don’t waste leads
Can’t lose your message
We have no unread messages, there are unanswered ones. Not a single dialogue with a customer who has not been answered can disappear from the list of dialogues due to inattention.
More on the unanswered counter
The senior sees all the dialogues at once
The senior manager does not need to go to every deal card to look at the dialogues between managers and clients. He sees all dialogs and all unanswered ones in one window. So he can quickly assess how managers are communicating with customers.
All available dialogs in one window
There is no need to wait for a deal card to load to respond to a customer message. All dialogs that are available to the manager are in the Wazzup chat window.
Don’t waste time on routine activities
Audio messages without download
Audio messages come with the player — you can listen to them immediately from the chat.
Message templates with file attachments
Templates will help save time and eliminate mistakes on the part of managers when answering frequently asked questions. In addition, so that you do not manually attach the same file each time, you can attach it once when creating or editing a template. For example, you can attach a contract or an image with directions to the template.
Fast switching between deals
Switching between deals with a client, including completed ones, and creating a new one takes two clicks.
Work conveniently
Message statuses
The status will show if messages are reaching and being read by the client.
Reply to a comment on Instagram
If you want all users to see the reply to the comment on the post, then you can reply with a mention of the author.
Reply to a specific message on WhatsApp
The manager can choose from which number to write
The manager is not tied to any one number and can work both from his own number and from a common one. If the manager leaves for a meeting, then he can continue to work in WhatsApp from his phone. All correspondence will be copied to Hubspot. When he returns to the office, in the Wazzup chat he can choose from which number to write — from his own number or from the general number of the sales department.
How to change the channel for sending a message
Native WhatsApp emojis
