WAZZUP Help

How to create a channel in Wazzup

Wazzup channel

Before adding a channel, prepare the phone which has WhatsApp with this number installed. Make sure that the phone is connected to the Internet.

1. Enter your Wazzup account and choose the “Channels” menu item in the menu on the left:

2. Click the “Add new channel” and choose WhatsApp:

3. Scan the QR code:

The scanning takes a few seconds. If everything is fine, you will see your channel’s phone number and a message notifying you that:

After adding, the channel will appear in the “Channels list”. In 30 seconds, the last three dialogues with messages will load.

4. Click the new channel’s row. Its settings section will open. In the settings, you can change the name – your clients will not be able to see it. The name is given purely out of convenience so that you do not get confused when using the service.

Here you can also change the channel’s price plan, as well as enable, disable, or remove the channel. Having made any changes in the settings, remember to press 

5. Done! You can now proceed to the integration with AmoCRM, Bitrix24, PlanFix or Megaplan.

Instagram channel

Before adding an Instagram channel, make sure that you have the login and password for it and that you can use the phone number which the account is linked to.

1. Enter your Wazzup account and choose the “Channels” menu item in the menu on the left:

2. Click the “Add new channel” and choose Instagram:

3. A form will appear. Fill in all the fields. In the “Instagram account password” field, enter your current account password:

After syncing, the channel will get the “Active” status:

4. To receive real-time notifications in CRM, enable notifications about comments and new direct messages in the app.

5. Done! You can now proceed to the integration with AmoCRM, Bitrix24, PlanFix or Megaplan.