You can connect a WhatsApp or Instagram channel through Wazzup or through Open Channels. At the same time, it is not necessary to connect all your channels to one service. You can connect some channels to Wazzup, and some to Open Channels.
When connecting via Wazzup, you will have a more stable connection, because messages will only go through our service and you will be able to use the Wazzup chat.
When connecting via Open Channels, you will have access to more Bitrix24 functions. The Wazzup chat will open for you, but we recommend using it only to create a dialogue in Open Channels. If you write in Wazzup chat from a channel connected to Open Channels, all outgoing messages will be treated as incoming. This can lead to notification errors.