Wazzup Help

How to create a channel in Wazzup

Wazzup channel

Before adding a channel, prepare the phone which has WhatsApp with this number installed. Make sure that the phone is connected to the Internet.

1. Enter your Wazzup account and choose the “Channels” menu item in the menu on the left:

2. Click the “Add new channel” and choose WhatsApp:

3. Scan the QR code:

The scanning takes a few seconds. If everything is fine, you will see your channel’s phone number and a message notifying you that:

After adding, the channel will appear in the “Channels list”. In 30 seconds, the last three dialogues with messages will load.

4. Click the new channel’s row. Its settings section will open. In the settings, you can change the name – your clients will not be able to see it. The name is given purely out of convenience so that you do not get confused when using the service.

Here you can also change the channel’s price plan, as well as enable, disable, or remove the channel. Having made any changes in the settings, remember to press 

5. Done! You can now proceed to the integration with AmoCRM, Bitrix24, PlanFix or Megaplan.

WhatsApp API Channel

Before connecting the channel, go through the verification in Facebook Business Manager and apply for the WhatsApp API number.

  1. Go to the channel settings in your Wazzup personal account.
  2. Click on the green Add Channel button → WhatsApp API.
  3. Copy the API key 360dialog. To do this, go to your account and click on the blue “Generate API Key” button in the lower right corner.
  4. Fill the form. In the “Phone number for which the API key was received” field, enter your number that you used to register WhatsApp Business with Facebook. In the “API key” field, paste the key that you copied in the previous paragraph.
  5. Click Add. After synchronization, the channel will receive the “Active” status.
  6. Done – you’ve added the WhatsApp API channel. Now add the moderated message templates to send via Wazzup or Salesebot chat to amoCRM.

Instagram channel

Before adding an Instagram channel, make sure that you have the login and password for it and that you can use the phone number which the account is linked to.

1. Enter your Wazzup account and choose the “Channels” menu item in the menu on the left:

2. Click the “Add new channel” and choose Instagram:

3. A form will appear. Fill in all the fields. In the “Instagram account password” field, enter your current account password:

After syncing, the channel will get the “Active” status:

4. To receive real-time notifications in CRM, enable notifications about comments and new direct messages in the app.

5. Customize the display of posts and comments from Instagram users in CRM.

When you change your Instagram username, you need to delete the channel with the old username and create a new one.

The channel with the old login can work for some time, but then it will switch to the “Not authorized” status, from which it will not be possible to exit. When you enter the password for your Instagram account, our service will show an error.

Telegram channel

The Telegram channel does not integrate into CRM, so contacts and deals will not be created for inboxes. You cannot specify the visibility of this channel for managers and you cannot configure the distribution of incoming requests. The Telegram channel will exist only as a dialogue in the general Wazzup chat.

You cannot initiate communication from the chat with the Telegram user, the dialogue will be created only when the user first writes to the bot.

How to create a bot, get a token and add a Telegram channel

1. Open a telegram bot to create bots — @BotFather.

2. Click the forward slash icon to the right of the text input line.

3. Select the top line in the window that opens — «/new bot».

4. Enter the name of the bot and send a message. The bot’s name will be displayed to users at the top, in the same place where the contact’s name is displayed in chats. After creating a bot, you can change the name through the @BotFather menu — a forward slash to the right of the text input.

5. Enter a unique username for your bot. It will be his Telegram address. Username must contain the word “bot” at the end. For example, MyCompanyNameBot or myComponyName_bot.

If the entered username is already taken, then @BotFather will inform you about it.

If the entered name is free, then @BotFather will congratulate you on creating a new bot and issue a token.

6. Copy the token.

7. Go to the channel settings of your Wazzup personal account.

8. Click Add a channel.

9. Select “Telegram” from the list.

10. Enter the name of the channel. This is how the channel will be displayed in the channel list in the Wazzup cabinet.

11. Paste the copied chatbot token.

12. Add the text of the first bot message. When the user follows the link to your bot and clicks the Start button, the bot will send him this welcome message.

13. Click Add.

14. Done — you’ve added a Telegram channel

Using the Telegram channel

The user initiates communication with the bot by pressing the “Start” button. In response, you will receive a welcome message from the bot.

The user’s first message will come to the Wazzup chat as a new incoming message.

On the left – the beginning of the correspondence with the client from the manager’s point of view in the Wazzup chat. On the right – the beginning of communication with the bot from client’s point of view in Telegram

The Telegram user ID is a nickname, it is displayed in the chat list under the username.

If you have several bots, for example, “Support”, “Feedback and suggestions”, “Contest” and the user wrote several bots at once, then all his messages will go to one chat. You can distinguish them by the name of the channel to which they were sent. The channel name is at the top of the customer’s message.

If you click on the green button next to the text input field, you can choose from which channel to respond to the client.

On the left — how the manager sees the correspondence with the client in the Wazzup chat. On the right — how the client sees the correspondence with the bot

With the help of the bot, you can receive and send text messages, photos, videos, audio and documents. The sticker sent from Telegram will come to the Wazzup chat as a smiley, and the GIF as a video with the mp4 extension.

VKontakte channel

The VKontakte channel does not integrate into CRM, so contacts and deals will not be created for inboxes. You cannot specify the visibility of this channel for managers and you cannot configure the distribution of incoming requests. The VKontakte channel will exist only as a dialogue in the general Wazzup chat.

You cannot initiate communication from a chat with a VKontakte user, a dialogue will be created only when the user writes to you first.

How to get a token and add a VKontakte channel

1. Go to “Manage” on the right side of the community page.

2. Select “Messages” from the menu on the right.

3. Enable “Community Messages”.

4. Select the right menu “Settings” → “API usage”.

5. Go to the “Long Poll API” tab.

6. Enable “Long Poll API”.

7. Scroll to the very top of the API Version dropdown menu.

8. Select the latest API version.

9. Go to the “Event Types” tab.

10. Check all items from the “Messages” category.

11. Go to the “Access tokens” tab.

12. Click “Create token”.

13. Select the first 4 items from the list and click Create.

14. Confirm your actions: “Call” → enter the code → “Confirm”.

15. Copy the issued code.

16. Go to the channel settings of your Wazzup personal account.

17. Click “Add a channel”.

18. Enter the name of the channel.

19. Paste the copied token.

20. Click “Add”.

21. Done – you’ve added a VKontakte channel.

What to do if the channel has switched to the “Unauthorized” status

In some cases, Vkontakte may revoke the issued token due to suspicious activity of the community page or its administrator, for example:

— community page sends spam;

— users complain about the community page;

— there is a suspicion that the community administrator has been hacked.

If VKontakte has revoked the token or you accidentally deleted it, the channel will switch to the “Unauthorized” status.

In this case, in the channel settings, click “Enter token” and in the window that opens, enter a new token. Click “Confirm Token” and then “Save”.