Notifications for administrator

“Administrator” can be any person who monitors the work of the Wazzup service in your company. He is notified about channels’ statuses on your number within WhatsApp. The phone number specified during account registration is automatically added to the list of account administrators and Finance managers.

You can remove notifications for channels you aren’t interested in, or add multiple administrators to distribute responsibilities.

To add and configure notifications, go to the “account Settings” section in your Wazzup dashboard.

Adding an administrator manually

In the account settings, choose the “Notifications” tab and press the “Add Number” button.

Enter the name and phone number that you want to receive notifications about the status of your Instagram and WhatsApp channels on. Use a number that has WhatsApp on it, because our service can’t send notifications to other messengers or via SMS. If the number is already used in Wazzup channels — you will not be able to add it.

If your company has several subdivisions and uses different channels, add a separate administrator for each of the subdivisions.

Channels distribution

The new channel is automatically added to all administrators, except those who have only Finance notifications enabled.

When pressing the “Add all for everyone” button, all administrators will be added to all registered channels for notifications.

When pressing the “Remove all for everyone” button, all administrators will have all their channels for notifications removed.

To add specific channels to each of your administrators, use the “Add” button. After pressing the button, a drop-down will appear with a list off all registered channels. Choose the ones that are needed.

After you assign a channel to an administrator, the “Channels” settings section will have its notifications string status changed to “Enabled”.

To remove an administrator or change their name, hover the cursor over the string with the number and the name. A pencil icon (signifying editing) and a cross icon (signifying deletion) will appear. Only the name of an administrator can be edited. The number cannot be edited: you can only delete the number and add a new one.

Channel statuses notifications

Critical statuses are the statuses that demand an action performed by users. For example, if you receive a notification about the “Scan the QR code” status, then the integration will be restored only after you rescan the QR code. Critical statuses notifications cannot be configured. The same is true for the “Opened somewhere else” and “Not paid” statuses.

You cannot choose any specific critical statuses to receive notifications for. You can only enable or disable notifications for the “Phone not available” status:

If your employees go to business trips or travel far from the main company building for any other reason, the number used as a WhatsApp channel can sometimes be out of range. In this case, the number is assigned the “Phone not available” status. Remove the tick next to this status in the notifications settings to not receive notifications about these statuses. And vice versa, if your employees are always in the office and your WhatsApp channel is on a phone with a stable internet connection, you should leave this tick on. Notifications about your channel being unavailable will help you to solve this type of problems in a timely manner.

The notification is accompanied by a short description of the problem and the instruction which will help to quickly resolve the problem and return the channel into operation:

Integration status notifications

Notifications about integration state is the function that can’t be turned off. When integration doesn’t work, user need immediate actions to restore it.

If problems with integration have started, administrator will receive a link to enter the personal account.

Authorize in your account and then enter the account settings. Delete an integration you have a problem with in integration section. Set up the integration again. 

See also: how to set up integration with amoCRM, Bitrix24, PlanFix, Megaplan.

Finance notifications

Account balance notifications are sent to the administrators who the “Finances” channel is assigned to. The role of a finance administrator can be assigned both to a separate person and to the administrator monitoring all the notifications.

If you have an accountant in your company, assign this role to them to avoid unnecessary notifications and facilitate the operation of the accounting.

Notifications are sent to WhatsApp and the e-mail you specified when signing up. The notifications to top up your balance are sent 3 days before the subscription expires, then 1 day before this date, and finally, on the expiration date itself. In the message, we state the balance for each of your channels.