To send a message to WhatsApp from Bitrix24 Business Process, you can select three different actions. They differ in the choice of channel for sending the message.
Send a message to WhatsApp (outdated)
This action is only available to users who have installed integration with Bitrix24 before June 1, 2021.
If there was no correspondence with the client yet, the message will go from the channel that was specified in the old integration settings before April 3, 2021.
If correspondence has already occurred, the message will be sent from the channel from which correspondence with this client was last carried out.
Send a message to WhatsApp from a specific channel
In the action settings, you can specify the phone number of the channel from which you want to send the message.
Even if there is already a chat with the client with another channel, the message will be sent from the number you specify.
Send a message to WhatsApp from the responsible person’s channel
The message to the client will be sent from the channel of the sales rep who is assigned to be responsible for it. If the sales rep has one channel, we will send from it, if they have several channels, we will send from the channel that is specified in the “From which channel to write first” setting of the integration settings.